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It picks up and introduces itself
It answers right away, at any hour and in any language, and identifies itself as an automated assistant. Callers can ask to speak to a person whenever they want.
Your AI voice agent, on the phone 24/7
It picks up right away, talks naturally and follows your business processes. It handles the questions with a known answer, collects the key details and passes them to your team.
AI voice agent specialists
An AI voice agent is an artificial intelligence system that picks up your business phone and holds a real conversation in the caller's language: it understands what the caller is saying, asks for whatever is missing and acts according to your processes. It is not a phone menu that makes people press buttons, or an answering machine that takes a message and leaves you a call to return: it is a natural conversation that makes the decisions we allow it to make and helps the caller.
At Camacode we start from your business's real calls, decide what the agent resolves and what it passes to your team, and connect it to your tools so every conversation ends up as an organized case. It introduces itself as an automated assistant from the very first moment, as the EU AI Act requires, and if the calls involve personal data, the design starts from GDPR compliance.
How it handles every call
The agent follows your business processes, not a generic script. This is what happens from the moment the phone rings until your team gets the case.
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It understands what the caller needs
It listens, works out whether it is a question, a booking or an incident, and asks for whatever is missing without making anyone choose from a menu.
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It resolves or collects the details
It answers on the spot whatever has a known answer (opening hours, conditions, next steps) and collects what your team will need later: contact details, dates, what happened.
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It hands the case to your team
Every call is logged and organized, and delicate or off-script situations go to a person with the full context, so nobody has to tell their story twice.
You can see it working in our real projects: the voice agent for incident calls at a scooter and car rental company and the AI voice agent that handles calls for a car rental company. And more cases in our projects and on our blog.
About AI voice agents
We answer the questions companies ask us before putting an AI voice agent on their phone line.
01 What is an AI voice agent?
It is an AI system that answers phone calls by holding a conversation the way a person would: it listens, understands what is being asked, asks questions and acts according to the process we have defined with your company. It answers, collects details and, when a case calls for it, passes it to your team.
02 How is it different from a phone menu or an answering machine?
A phone menu makes callers pick options, and an answering machine only takes a message. An AI voice agent understands what the caller says, resolves anything with a known answer during the call itself and, when it can't, leaves the case ready so nobody has to ask the same questions again.
03 Which languages does it speak?
Any language: it serves each caller in the language they call in, with no need to set up a separate line for each one. Very useful if you get calls from international customers or tourists.
04 Does it replace my customer service team?
No. It handles the first response and the questions that keep coming up, and passes delicate or off-script situations to a person with the information already collected. Your team stops living by the phone and spends its time on what needs judgment.
05 Do callers know they are talking to an AI?
Yes. The agent introduces itself as an automated assistant when it picks up and offers to put the caller through to a person if they ask. It is the honest thing to do, and the EU AI Act also requires telling people they are interacting with an AI system.
06 Can it connect to my booking system or CRM?
Yes. What the agent collects can go into your booking system, your CRM or the tools you already use, so every call becomes a record your team can work with. What gets connected, and how, is decided in the design phase based on your process.
07 How do you set it up?
We start by analyzing your business's real calls: which ones repeat, in which languages and when they get missed. Then we design the conversation and its limits, connect the agent to your phone line and your tools, and review real conversations to keep improving it.
08 How much does an AI voice agent cost?
It depends on how many types of call it handles, in which languages, which systems it connects to and what it needs to log. That is why we don't quote a flat rate up front: we analyze your calls, scope a first phase and give you a fixed quote.
Put an AI voice agent on your business phone
Tell us what kind of calls your company handles: which ones repeat and when they go unanswered. We'll tell you whether an AI voice agent fits your case and what a first phase would look like.